Privacy Policy

We understand the importance of privacy to our customers and visitors to the Echo Package website. For many years, our policy has been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or Personal Information (as described below) about our customer to any third party not affiliated with their transaction, except as necessary to provide Echo Package services to the customer, as required by law, or in connection with an investigation of possible illegality or misuse of Echo Package services.

We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, communicate with our customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation, safety, customs, and other regulatory agencies.

As we collect and use information about our customers, we may contract with vendors to assist us in processing that information for those purposes listed in the previous paragraph. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any other purpose.  In addition, as Echo Package continues to develop its business, we may buy or sell subsidiaries or business units. As part of these transactions, customer information of the subsidiaries or business units may be one of the transferred assets.

Examples of information that we collect include names, addresses, e-mail addresses, credit card numbers and telephone numbers. Some of the information collected by Echo Package is data which relates to an identifiable person (“Personal Information”). We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data is sometimes shared with third parties. Finally, we do provide Personal Information to government agencies as required by law or regulation, and in connection with investigations of possible illegality or misuse of our services.

In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient or addressee, to resolve a question or provide shipment status information.

Shipping Agreement

Carrier shall be liable to Shipper of loss or damage to package occurring while in Carrier’s possession, except to the extent that any loss or damage is caused by an act of God, or a public enemy, a public authority, an act of Shipper, its agents or assigns, or as a result of the inherent nature of the package. Carrier’s possession of package under this Agreement shall begin when Carrier has taken actual physical possession of said package, and terminate upon tendering for delivery to Shipper’s designated destination. Carrier’s monetary liability shall be limited to the value of the item as stated on the “Documentation” form signed by the Shipper. Shipper agrees to pay all charges invoiced for additional insurance coverage in accordance with the value declared on the ‘Documentation’ form.

Use Of Cookies

Our site uses cookies to keep track of what items you have in your basket and to remember that for when you return to our site. Without these cookies the site would forget which items you have placed in your basket and you would not be able to purchase any products from our online store.

When you register your account with us, we create cookies to remember if you are signed in or not. Our website uses these cookies to work out which accounts you are signed in with and to serve data or content to you from and in relation to that account. (e.g. your delivery address). These cookies get deleted when you shutdown your computer or close your browser.

Shipment Information

Information, including Personal Information, provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete. We are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.